Chick-fil-a is my first choice when looking for a quick
place to grab a bite to eat. I like the
atmosphere and the food is good. There
is also a consistency to the level of service.
Being from up north, I was not familiar with Chick-fil-a until we moved
to Dallas thirty years ago. I enjoyed
the food the first time I tried it, but it was a visit from a Chick-fil-a owner
that made me a loyal fan. I was serving
as youth and young adult minister at Holy Cross Lutheran Church. He stopped by to drop off an information
packet and some job applications. He was
hoping I would pass them on to members of the youth group. I was impressed with his openness about his
faith and his desire to mentor young people.
He also talked about Chick-fil-a’s program to help student employees set
aside money for their education.
Ypulse recently published an article on the favorite
restaurants among young people ages 13-35.
I was surprised because at the top of the list was Chick-fil-a. I would
have expected Starbucks (#5) and Chipotle (#13) to the leaders but it seem like
young people share my passion for Chick-fil-a.
In case you are curious, Taco Bell, McDonald’s and Subway were the
others in the top five.
I think the church could learn some things from
Chick-fila.
A welcoming Smile: People
who work at Chick-fil-always seem to be happy.
They greet you with a smile. I
have visited churches where no one greeted me; much less met me with a
smile. Often we get so engaged talking
and checking in with friends that we miss and even ignore the strangers in our midst. There are no strangers at Chick-fil-a.
Servant heart: “Can I refresh your drink?” That is not something you will hear at other
fast food restaurants. There are
actually people at Chick-fil-a who want to serve you. There are workers who just walk around
clearing tables, picking up trash and making sure customer’s needs a met. It seems like everyone at Chick-fil-a has
servant heart.
Mentor youth: All
fast food restaurants depend on young people to fill out their staff. Chick-fil-a seems to do a better job of
training and then mentoring their young workers. Students who are working their first
part-time job are not a disposable commodity.
They are individuals who are at the beginning of a life-long
journey.
In-N-Out Burger is another chain that seems to have
caught the vision. Since they are still
viewed as a regional chain, they did not make the Ypulse list. They too are a faith-based company and I see
many of the same characteristics. Oh
yes, and when you are done with your fries if you turn over the container you
will find a scripture verse.